Introduction
Welcome to the Zuptrino Casino Hotel Resorts Privacy Policy. At Zuptrino, we operate a network of casino hotel resort properties worldwide. We’re committed to protecting your privacy including personal data collected when you book stays, play at our casino, use our website, or engage our hotel resort services. We comply with applicable privacy laws and communicate transparently about our data practices.
Information We Collect
a. Personal Identification and Contact Info: name, address, email, phone number, government ID/Passport for age verification (because casino hotel access requires legal age).
b. Booking and Stay Data: arrival/departure dates, preferences, room type, payment info.
c. Gaming Activity and Casino Preferences: usage of slots, tables, loyalty points, wagering data, winnings and losses—collected to personalize your casino hotel experience.
d. Website & App Usage Data: IP address, device type, browsing behavior, location (if enabled), cookie identifiers.
e. Feedback and Reviews: comments or survey responses you submit.
How We Use Your Information
a. To process your bookings at our casino hotel resorts and provide services.
b. To enable play in our casino, calculate loyalty points, track promotions, and comply with gaming regulations.
c. To personalize your casino hotel resort experience, tailor offers, and marketing.
d. To communicate with you regarding your reservations, casino events, updates.
e. For analytics—improving our casino hotel products, app, and service quality.
f. To comply with legal obligations: anti-money laundering, age verification, gambling laws.
g. When aggregated, your data may be used for trends analysis, optimizing casino hotel operations, or shared in anonymized form.
Legal Bases for Processing (GDPR, etc.)
Where applicable, we rely on contractual necessity (booking, casino play), legal compliance, legitimate interests (service improvement, marketing), and your explicit consent.
Cookies & Tracking
We use cookies, pixels, and similar tech to enable website functions, analyze performance, deliver personalized content, and serve targeted casino and hotel resort ads. You can manage cookies in your browser settings.
Sharing & Disclosure
We do not sell personal data. We may share information with:
Service providers (payment processors, IT, marketing) under confidentiality.
Regulatory or law enforcement authorities when required.
Affiliates and third-party partners to improve casino hotel services or joint offers.
In connection with corporate transactions (mergers, asset sales) under privacy protections.
Data Retention
We retain your data as long as necessary for bookings, legal requirements, disputes, or business needs—typically 5–7 years, or longer when required by law.
Security Measures
We use SSL/TLS encryption, secure servers, access controls, data minimization, and regular security reviews to protect all personal and casino-related data.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your data, object to marketing, request portability, or withdraw consent. Contact our Data Protection Officer to exercise these rights.
Children’s Privacy
Casino hotel access is restricted to adults (minimum legal gambling age). We do not knowingly collect data from minors. If discovered, it will be deleted.
International Transfers
Data may be transferred across borders for global casino hotel operations and compliance. We ensure appropriate safeguards (EU Standard Contractual Clauses, etc.).
Marketing Communications
With consent, we’ll send offers on casino hotel packages, events. Opt-out any time via the unsubscribe link or contact support.
Third-party Links
Our casino hotel resort site may link to third-party sites that use separate privacy policies. We aren’t responsible for those.
Updates to Privacy Policy
We may revise this policy. Updates are posted with “Last updated” date. Material changes may trigger notifications or re-consent.
Contact Information
Data Protection Officer
Zuptrino Casino Hotel Resorts
Email: dp‑[email protected]
Address: Zuptrino HQ, 123 Resort Drive, City, Country
